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Get your complimentary chapter “How Social Technologies Enhance the BPM Experience for All Participants”.
 

Learn how social BPM impacts an organizations’ ability to improve process participant productivity, particularly with unstructured work, and receive guidance on what to consider when applying social technologies for process improvement.

OpenText VP, R&D Steve Russell contributed a chapter titled How Social Technologies Enhance the BPM Experience for All Participants to the newly published book Social BPM - Work, Planning and Collaboration Under the Impact of Social Technology.

Summarizing his chapter in the book, Mr. Russell stated, “Instead of starting with the process model, start with the participants within the process. Once their needs are understood, processes can be developed that support those needs, not the other way around. Social technologies exist to accelerate social conventions that people already participate in. When evaluating how participants work within a process, how they collaborate and access information should be a part of that analysis. By having social technologies as a part of the BPM toolkit, the value delivered to a participant is increased.”

Simply fill out the form below to get your complimentary chapter and learn how to embrace social technologies and effectively use them to enhance the experience of all participants in processes.