You're 7 Steps Away From BPM Success...

REGISTER TODAY to receive this exclusive ebook series with instructional guide and templates. BPM can make a big difference for almost any business goal and process. Whether you’re seeking the insights to consistently achieve goals, looking to move from moderate BPM success to big wins, or wanting to keep hitting those process home runs, this ebook series is for you.

Register now for the ebook series and you will also receive the introduction to the ebook: Perspectives on Business Process Management

Get the eBook Series with Instructional Guides & Templates

This book is the insider’s guide to make BPM work for you.  You will learn in simple, easy-to-follow steps how to improve processes that influence the bottom line. 

Each week you will receive 1 step in the series with detailed guidance to help you get started, including how to:  

Understand and Embrace your Goal

Process goals are defined and discussed including how to setup process goals that accurately reflect your real goals, drive the process improvement activity, establish a clear “current state” baseline and validate improvements completed. 
 

Build an Elegant Design

Building an elegant design requires that the work and complexity of a process be reduced by process improvements. In this step, we craft the perspective (model) of a process that creates the correct observational perspective and then assess the real value of proposed process improvements.

Improve Personal Productivity

Process Participants often perform detective work, switch between software systems, repeat data entry, chase missing artifacts, and work with complex forms or documents - additional work that ferments dissatisfaction. In this step we identify and eliminate the biggest culprits of these productivity “robbers.”

Orchestrate for Real Time Demand

Most processes do not empower process Participants and Managers to adapt their work practices to context. Yet these contextual demands exist in almost every process. In this step we identify the majority of the orchestration capabilities Participants and Managers need to further improve our process design.

Keep your Process in Tune

The moment a new process design comes into existence it starts becoming obsolete. Process designs are static - they don’t change until we change them. Yet the context around us is constantly changing, slowly and rapidly. In this step we identify the measures that will tell us when our process design is degrading (change has occurred) so that we can protect process success.

Create Transparency

Process transparency is driven by presenting metrics to each person working with a process that are a) meaningful to that person and b) provide insights against a common goal. In this step we use the Goals we defined in Step 1 to describe meaningful process metrics for the Managers and Participants in the process.

Design, Manage and Deliver the Customer Experience

Delivering a desirable customer experience is the key to customer retention and brand excellence. In this step we review our process improvements to determine how they affect the customer and to gain a better understanding of what the real customer experience is that our processes create.